
The Situation: About six months ago Yahoo released sent new terms and conditions to advertisers outlining some revised conditions. Included in those conditions was the following snippet that has set off some… strong reactions:
Sponsored Search 3. OPTIMIZATION. In the U.S. only, for those advertisers not bound by an Insertion Order, we may help you optimize your account(s). Accordingly, you expressly agree that we may also: (i) create ads, (ii) add and/or remove keywords, and/or (iii) optimize your account(s). We will notify you via email of such changes made to your account(s), and can also include a spreadsheet of such changes upon your written request.
Basically this legal statement informs advertisers that Yahoo has the right to make edits to ads and/or keywords without the “May I please…” prerequisite. Now despite the fact that this isn’t news, it is just now catching the attention of some folks and stirring some controversy among industry commentators such as Andy Beal and Frank Watson who put their stamp of un-approval on this move. Barry Schwartz at Search Engine Land summed up the frustrations in a post this week and pointed that his problem wasn’t the statement, but the action of Yahoo reps actually carrying out the edits without formal permission.
Like every story there are two sides though that you need to keep in mind before you pass the righteous hand of judgment.
ONE side: In many instances “edits” are probably not extensive (grammatical changes) and in the interest of saving both Yahoo reps and advertisers time, making a correction without the many levels of permission seeking that is often involved is a benefit.
The OTHER side: In these tumultuous economic times, client trust is critical for both sides. Jeopardizing that trust by making unauthorized changes is a risky move, however we hope that the reps who feel compelled to do so are also working with this in mind so as not to make their advertisers uncomfortable.
No doubt we’ll see more on the subject as time goes on, but for now what are your thoughts? Will the debate roll on?